Out of Hours and Crisis Support

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Sources of Help and Support in Emergency Situations

The Electrical Industries Charity offers support for a wide range of challenges affecting those in the electrical and energy sectors. However, we do not provide immediate crisis assistance. If you are experiencing a mental health crisis or are in immediate danger, please call 999.

Our team is available to help between 9am and 5pm, Monday to Friday. If you require support outside of these hours, please consider contacting one of the services listed below.

Please note: Helpline opening hours vary. We have noted those which are open 24 hours a day, 7 days a week (24/7).

Emergency Support

999

Dial 999 for immediate help from the police, ambulance, fire brigade, or rescue services.

Use this number if someone is seriously ill, injured, in danger, or if a crime is in progress.

Calls are free, and you can dial 999 even from a locked mobile phone.

Samaritans

If you would like to speak with someone, call Samaritans on 116 123, open 24/7. Calls are free and confidential.

National Domestic Abuse Helpline

Free Helpline:  0808 200 0247,
Support for domestic abuse for women and children.

Non Emergency Support

101

Non Emergency Police – Call 101

Call 101 (rather than 999) when it’s not an emergency and an immediate response is not necessary.  Calls are charged at 15p per call.

111

Non Emergency Medical Issues – Call 111

Advice for illnesses and minor injuries where life isn’t threatened but you need advice on what to do next. Calls are free.

Mental Health

Samaritans

If you would like to speak with someone, call Samaritans on 116 123, open 24/7. Calls are free and confidential.

Shout

Shout is a free, confidential, 24/7 text support service for anyone in the UK who is struggling to cope. Text ‘SHOUT’ to 85258 for free, confidential text support.

Calm

CALM helpline 0800 58 58 58. CALM’s vision is that no one feels like suicide is their only option. But right now, too many people are struggling to see a way forward.

Mind

Freephone: 0300 123 3393
Mind provides confidential information and support on mental health conditions, treatment options and how to access help and advocacy services. 

Silverline

Freephone0800 470 8090 (24 hour)

Free, confidential helpline providing information, friendship and advice to older people.

Breathing Space

Freephone0800 83 85 87

A free, confidential service for people in Scotland experiencing low mood, depression or anxiety.

Papyrus

Papyrus offers confidential support for people under 35 who are experiencing thoughts of suicide. Call on 0800 068 4141. You can also text them on 077862 09697.

Hub of Hope

If you are struggling with your mental health and would like information and support, you may wish to visit Hub of Hope for more information on available local services:

Lifeline – N I

Freephone0808 808 8000 (24 hour)
Northern Ireland crisis response helpline service for people who are experiencing distress or despair.

C.A.L.L. – Wales

Freephone0800 132737 (24 hour)

Emotional support and information on mental health and related matters for people in Wales. Searchable database of specialist agencies.

Homelessness

Shelter

Find advice about homelessness, rights and other housing issues.

England,  Scotland and  Wales.

GOV.UK

Help if you’re homeless or about to become homeless.

You can also get help if you live in: Scotland, Wales and Northern Ireland

Housing Advice NI

Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems.

You can contact them 028 9024 5640.

Crisis

Crisis can offer you support to find housing, employment, develop new skills and more.

Finances

National Debtline

Advice and information, including factsheets and template letters, to help you deal with debt.

Helpline: 0808 808 4000

Advice NI

Information, advice, advocacy and representation on financial issues for people in Northern Ireland.

Freephone: 0800 915 4604

Citizens Advice

Advice and information on money, debt and benefits. Find local location, contact details and opening hours.

debt Helpline: 0800 240 4420

StepChange

For advice and practical solutions to problem debt, please call Stepchange Debt Charity’s free Helpline on 0800 138 1111 

Local Support

Local Support

If you need local support you may want to contact your local authority for help with housing, social care and health care matters.

Warm Hubs

The Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home.

Food Support

Food Support

Food banks offer free food if you’re struggling. Some need a referral; others don’t.

IFAN

The Independent Food Aid Network (IFAN) is the UK’s network of independent food aid providers

Trussell Trust

Offering compassion, advice and practical support to people left without enough money to live on.

Domestic Abuse

National Domestic Abuse Helpline

If you are searching for support for domestic abuse you can contact the National Domestic Abuse Helpline for free on 0808 200 0247, for women and children.

Men’s Domestic Advice Helpline

If you are searching for support for domestic abuse you can contact the Men’s Advice Line  for free on 0808 801 0327.

LGBT+ Domestic Abuse Helpline

If you are searching for support for domestic abuse you can contact Galop’s National LGBT+ Domestic Abuse Helpline for free on 0800 999 5428. 

Welfare Benefits

Welfare Benefits - England

To find out more about which benefits you may be entitled to in England, visit:

Welfare Benefits - Scotland

To find out more about which benefits you may be entitled to in Scotland, visit:

Welfare Benefits - Wales

To find out more about which benefits you may be entitled to in Wales, visit:

Welfare Benefits - NI

To find out more about which benefits you may be entitled to in Northern Ireland, visit:

Employment

Job Centre Plus

The Jobcentre Plus helps people find employment and provides support with claiming benefits. Find a  local office here:

ACAS

Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. We also offer training and help to resolve disputes.

Relationships

Relate

For information on relationship support, please visit: